Telephoning - Business English Games, Role-Plays and Worksheets
In this fun business telephoning board game, students practice business telephone phrases and talking in response to phone-related discussion prompts. Players take turns rolling the dice and moving their counter along the board. When a player lands on a square, another student picks up a card and reads out a phone-related sentence using the word 'blank' for the word or phrase in bold, e.g. 'Good morning, you've reached Acme Industries. How BLANK you?' The player then listens and chooses a telephoning word or phrase from the game board and says it aloud to complete the sentence, e.g. can I help. If the player says the correct word or phrase shown on the card, they stay on the square. If not, they move back two squares. If a player lands on a 'Talk about...' square, they talk for 30 seconds in response to the phone-related discussion prompt to remain on the square. The first player to reach the finish wins the game.
In this free business telephoning game, students race to match common business telephone phrases with appropriate responses. One student begins the game by reading a card to one of the other students, e.g. 'Thank you for calling ABC Corp. This is Karl speaking. How may I assist you?' That student then looks for a matching response on their cards. If the student has a matching response, they read it aloud to the group, e.g. 'Good morning. I'm calling to inquire about the status of my order.' If everyone agrees the cards go together, the group member gives the card to the student who wins the matching pair. If the student doesn't have a matching response, the first student waits until their next turn before saying the telephone phrase to another student. The second student then reads a card to one of the other students, and so on. The first student to get four matching pairs of cards wins the game.
This engaging business telephoning game helps students practice common business telephone responses for answering a call, asking for information, connecting a call, taking a message, clarifying information, dealing with issues and ending a call. In groups, students take turns picking up a question card and reading it aloud to the group, e.g. 'What is a professional way to answer a business call?' The players then race to find the matching response card on the table and pick it up. The first player to pick up the right card, read the response, add in any details required, and hand it to the reader wins and keeps the pair of cards, e.g. 'Good morning, Acme Corp, Max speaking. How can I help you?' If a player picks up the wrong card, they are out of the round and the other players can answer. If a player gives an incorrect response, the card is put back, and the other students race to pick up the card and reply correctly. The player with the most pairs of cards at the end of the game wins.
In these business telephoning role-plays, students practice taking and leaving messages over the phone in a business context. In pairs, students take turns being a receptionist and a caller, and role-play taking and leaving telephone messages. During each call, the caller asks to speak to someone, gives their name, contact information, the reason for calling, and a short message that the receptionist confirms and writes down on the message card. After completing the first call, students swap roles and move on to the next scenario. This continues until all four messages have been taken. Afterwards, students check the accuracy of their messages by comparing the message cards with the caller cards.
In this comprehensive telephone service enquiries worksheet, students learn how to structure and handle service enquiry phone calls. First, students put a telephone conversation about a service enquiry in the correct order. Students then categorise the sentences according to the phase of the call. Next, students complete a service enquiry phone call with words from a box in their correct forms. Finally, in pairs, students role-play a business phone call where a customer enquires about a service with a company agent.
In this business telephoning worksheet, students practice telephoning language with a focus on transferring calls professionally. First, in pairs, students discuss questions about customers being put on hold or transferred during a call. Students then complete telephone responses with words from a box. Next, students identify errors in telephoning sentences and re-write them so they are grammatically correct. After that, students put a telephone dialogue in the correct order. Finally, in groups of three, students role-play a business phone call where a store employee receives a call from a customer and transfers the call to a store manager.
